What currency are the prices on the site?
All prices are in USD.
I just placed an order, when will it ship?
Since all our products are made to order, the delivery period from purchase date will be approximately up to 2 weeks.
In case a product is required urgently, please write to firstname.lastname@example.org to ensure we can deliver the product within your desired delivery period.
I am not in love with my order, can it be returned?
Our return policy lasts 14 days. To be eligible for a return, your item must be unused and in the same condition that you received it in. It must also be in the original packaging.
If you need to exchange an item in different size within 14 days period, send us an email at email@example.com. We will let you know if the exchange is possible.
If 14 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.
Can I cancel my order?
To cancel an order, please send us an email at firstname.lastname@example.org within 24 hours of the order placed. Order cancellation request after 24 hours of the order placed will result in 30% penalty on the refund amount.
I have entered an incorrect address what do I do now?
If you have misspelled or auto filled-in an incorrect address, kindly notify us via email at email@example.com within 24 hours. We will correct the address. After the 24 hours of incorrect submission, order cancellation will result in 30% penalty on the refund amount.
How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 2 weeks.
I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you. Please send us an email to firstname.lastname@example.org and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly.